City Harvest Church Trial - The "Apology"
Working in the public health service in NSW, one would be educated through mandatory training on the skill of Open Disclosure. As defined in the Open Disclosure Policy (PD2014_028), " Open Disclosure is the the process of ensuring that open, honest, empathetic and timely discussion between patients and/ or their support person(s) and Health Service staff following a patient safety incident." In the policy, it also describes how staff must apologize in an empathetic manner. The apology should acknowledge the consequence, yet it should not attribute blame. Examples quoted in the policy include, "I'm sorry this has happened to you" or "I regret this has happened." (Source: StraitsTimes) Pastor Kong Hee has indeed mastered this public relation skill. Pastor Kong Hee made a public apology at one of City Harvest Church's services after he was found guilty of criminal breech of trust. He apologised by saying he was sorry for the "pain a...